Submitted 2 years ago
By Omotee

Reviewed at

In my previous house, I have the four door fridge that has the water dispenser outside and screen. which I really love. I wanted to buy the same fridge for my new house and I realized it has been discontinued. The 4-door Flex fridge that now has the water dispenser inside which makes the front flush and plain is really nice but the only major issue I have is that I would love if Samsung can put a glass wall (whatever) between the water dispenser and the inner part. This is to allow the food inside the fridge to stay fresh since we have to open the fridge to take water all the time. Even though there are two doors at the left side (one for the water dispenser and one for the inner part of the fridge) but the fact that there is not wall between this two still give access to the inner part when taking water which can affect the freshness of the food inside. I hope samsung can see this review and consider another model with this adjustment. By the way, I love samsung. all my appliances including my phone is samsung product.

Bottom Line No, I would not recommend to a friend

Submitted 2 years ago
By Michelle1

Reviewed at

Absolutely appauled! My refrig is 4 years old but has only been operating 5 mos out of each year, and apparently it’s non repairable I understand extended warranties and didn’t buy one so expect service costs but I paid $120 for service tech to tell me the problem is a leak in the sealed unit that houses the butane (used to be freeon) and that it is not repairable. Appauling that a 4 year old fridge cannot be repaired !! I did call Samsung and they created a service ticket but have now advised that the ticket is terminated bc the warranty is expired ! I get that, but how can a four year old refrig not be repairable - parts not accessible to repair it ?? I will never buy a Samsung appliance again, and strongly recommend you avoid their refrigerators especially the twin cooling system which seem to be junk and are non-repairable

Bottom Line No, I would not recommend to a friend

Submitted 3 years ago
By Ilnaz

Reviewed at

I bought this fridge less than 3 years ago after renovating my kitchen. I kept the other fridge(another brand) as a back up in my baseball (thanks god for that) . From day one it had a problem accumulating water in the fridge behind the drawers. And now it’s been a month that the freezer is broken due to some leakage . I bought it through Leon’s furniture company and added extended warranty which is totally useless no one is taking responsibility for the problem and it’s still not fixed . They just tell us to wait . What if I didn’t have another fridge to use. I am in my 40’s and had différent fridge first time this problem with a fridge . Very low quality does not work the price at all.

Bottom Line No, I would not recommend to a friend

Submitted 3 years ago
By Not impressed.

Reviewed at

We bought our Samsung 4 door Flex Family Hub refrigerator a few years ago. Our fridge is the version 2 model. I will say that the fridge runs well and we have had no issues there. It keeps a constant temperature and cools well. I also love the door alarm which has a pleasant melody when letting me know that I have not closed a door properly. I have looked up the weather and looked for online recipes on the Family Hub. Bixby whish is meant to be Samsung's version of Alexa is ok but I have Alexa and she is fine! I will however comment on the stainless steel and on the crisper drawers and their poor design. We have noticed what looks like something dripped on both the stainless steel fridge doors and ran down the doors. Both the bottom stainless doors are now permanently discoloured. I have tried to clean the staining off and have not been successful. I looked online for comments other consumers have posted and found some complaining about the same problem. I have found that some people have also complained about rust marks on their stainless that are permanent. I have never owned a fridge where the stainless steel became permanently marked up. Some of these consumers have contacted Samsung and Samsung has refused to help them stating that their warranty does not cover cosmetic damage. I'm sorry....really!!!!!!!!!!!!!!!!!! What a bunch of rip off artists!! There is also a class action lawsuit in the United States where consumers are complaining about faulty ice makers that leak and have caused extensive water damage to parts of their home. I am also totally frustrated with the design of the drawers. There is a lip inside all the drawers along the front of the drawer on the bottom edge of each drawer and debris and dirt get caught under the lip. The only way to clean it is to take the front panel off the drawer. I have tried to wash away the debris in the sink to remedy this problem but it is impossible to clean under that lip.To take the front off the drawer is not that simple and if you do not do it correctly you might damage the drawer. The designers of this fridge really anger me. Who is the world thought this was a good idea? Forgive me but monkeys could have designed a better drawer!! I will conclude by saying that the built in screen which is sort of like a big tablet and what Samsung calls the family hub is impressive however the apps are not that user friendly and I really don't use the hub all that much. It was a technologically impressive invention that ended up not impressing me. If I had realized this before I purchased this Samsung fridge I would have saved myself the aggravation and a whole lot of cash. I wish i wouldn't have been dazzled by the fridge at first sight and would have just bought a regular fridge. I should have remembered that fridges are made to keep things cold to preserve their shelf life. I feel I should have made a wiser decision and that using my cell or laptop would suffice. Why do I need a fridge with an oversized tablet who's apps don't really work all that well?

Bottom Line No, I would not recommend to a friend

Submitted 3 years ago
By Shweta

Reviewed at

I got this fridge 2 weeks ago and the freezer sensor and the lights does not work. Giving me error Door open. Called dealer they said Samsung will handle it and getting no response and now stuck with damaged fridge

Bottom Line No, I would not recommend to a friend

Submitted 3 years ago
By Jenny S.

Reviewed at

Less than one week old and the door front is dented by being hand opened, according to Samsung this is our fault and not covered by warranty. Our old whirlpool fridge (which has not left the kitchen yet) survived many years of being unopened unscathed. Ice maker is already jamming and shoots ice everywhere. The shelves are not adjustable and there is no meat/cheese drawer. Cleaning fingerprints every day and the old one only needed a weekly polish. Regretting this expensive purchase :(

Bottom Line No, I would not recommend to a friend

Submitted 2 years ago
By Tony
From Weymouth, MA

Reviewed at

I bought this fridge for my new house. And this fridge is more than the old fashioned fridge it was a real new era for the fridge.

Bottom Line Yes, I would recommend to a friend

Submitted 2 years ago
By jose
From 77433

Reviewed at

Not recommended this product because not working the compressor the board broken fast

Submitted 2 years ago
By Sonja

Reviewed at

i bought this fridge in december it was not installed until april. i love how much room it has and the beverage center is amazing. the freezer space is amazing. i do wish it had more apps and better recipes. i keep getting strange uk recipes. i can organize and fit everything perfectly. it’s incredible because even my boyfriend doesn’t lose food now. ice does fall out the back though. and it scratches at waist height. my boyfriend is chubby and wears a belt. i can’t do anything about jt. i will put a bumper on the fridge next but for the cost i guess only skinny people should purchase this fridge.

Bottom Line No, I would not recommend to a friend

Submitted 2 years ago
By NathanD
From Los Angeles

Reviewed at

We are SO happy with this fridge. BAGS of space. Looks great and the beverage center is something else….SO convenient ESPECIALLY the auto fill jug.

Bottom Line Yes, I would recommend to a friend